Returns

Changed your mind? No problem.

You have 30 days to send most items back. Here is how it works, who pays for what, and when your refund lands.

Changed your mind, or something not right? Returns are simple. Here is the window, the conditions, and how refunds work.

Last updated · September 2026

Your 30-day right to return

If a bag is not right for you, send it back. You have 30 calendar days from the day your order arrives, and you do not need to tell us why.

Condition for return

We just ask that change of mind returns reach us in brand new, resalable condition:

  • Unused and undamaged, with the tags still on
  • In the original packaging
  • Boxed properly for the trip back, ideally in the carton it arrived in
  • With your order number or receipt

Items that can't be returned

Personalized and custom made products cannot be returned unless they arrive defective or damaged. Any other exclusions are noted clearly on the product page before you buy.

Who pays for return shipping

If your bag is defective, damaged or not as described, that one is on us. We cover the return shipping and refund you in full. If you are sending something back simply because you changed your mind, the return postage is yours to cover, and the bag needs to reach us unused and in brand new condition.

How to start a return

Returns go through our support team so your parcel reaches the right place:

  1. Contact us with your order number and the reason for the return
  2. We confirm it is eligible and email you the return instructions
  3. Send the bag to the return address we give you
Please do not ship anything back before contacting us. Unauthorized returns may not be accepted.

Refunds

Once your return arrives we inspect it and send your refund back to the original payment method. Refunds usually complete within 5 to 10 business days of approval, depending on your bank or card provider. Defective items are refunded in full. On change of mind returns, the return postage is not refunded.

Changes and cancellations

Need to change your shipping address, update a quantity, or cancel? Contact us within 2 hours of placing your order and we will do our best to adjust it before it enters fulfilment. After that, your order may already be on its way.

This policy reflects your statutory right to return under the EU Consumer Rights Directive. Local consumer law may grant you additional rights.